A2-B2 Élémentaire-Intermédiaire
🖥️ Problème Technique
Dialogue : Support technique informatique
Dialogue
Tech Support:
"Hello, this is TechHelp customer support. How can I assist you today?"
Customer:
"Hi, I'm having trouble with my laptop. It keeps freezing and won't respond."
Tech Support:
"I'm sorry to hear that. How long has this been happening?"
Customer:
"It started yesterday. At first, it was just slow, but now it completely freezes."
Tech Support:
"Let's try some troubleshooting steps. Have you tried restarting your computer?"
Customer:
"Yes, several times. The problem comes back after a few minutes."
Tech Support:
"It sounds like a software issue. Can you check how much storage space you have left?"
Customer:
"How do I check that? I'm not very technical."
Tech Support:
"No problem. I'll walk you through it step by step. First, right-click on 'This PC'..."
Vocabulaire clé
Tech supportSupport technique
LaptopOrdinateur portable
FreezingSe bloquer
RespondRépondre
TroubleshootingDépannage
RestartingRedémarrer
Software issueProblème logiciel
Storage spaceEspace de stockage
Walk you throughVous guider
Conseils pour le support technique
Soyez patient : Le support technique prend du temps pour diagnostiquer les problèmes.
Décrivez clairement : Expliquez exactement quand et comment le problème se produit.
Suivez les instructions : Écoutez attentivement et suivez les étapes données.