B1-B2 Intermédiaire
📞 Service Client
Dialogue : Se plaindre et demander un remboursement
Dialogue
Customer Service:
"Good morning, this is customer service. How can I help you today?"
Customer:
"Hello, I'm calling about an order I received yesterday. There's a problem with it."
Customer Service:
"I'm sorry to hear that. Can you please tell me your order number?"
Customer:
"It's order number 12345. The item I received is damaged."
Customer Service:
"I apologize for the inconvenience. We can offer you a full refund or a replacement. Which would you prefer?"
Customer:
"I'd prefer a replacement, please. How long will it take?"
Customer Service:
"We'll send out a replacement within 24 hours, and you should receive it in 2-3 business days."
Customer:
"That's perfect. Do I need to return the damaged item?"
Customer Service:
"Yes, I'll email you a prepaid return label. Thank you for your patience."
Vocabulaire clé
Customer serviceService client
Order numberNuméro de commande
DamagedEndommagé
InconvenienceDérangement
Full refundRemboursement complet
ReplacementRemplacement
Business daysJours ouvrables
Prepaid return labelÉtiquette de retour prépayée
Points culturels
Politesse : Restez poli même en cas de problème, cela facilite la résolution.
Documentation : Gardez toujours vos numéros de commande et factures.
Droits : Au Royaume-Uni, les consommateurs ont des droits forts en cas de produit défectueux.