B1-B2 Intermédiaire
❌ Annuler une Réservation
Dialogue : Annulation et remboursement
Dialogue
Customer:
"Hello, I need to cancel my hotel reservation for next week."
Hotel Receptionist:
"I'm sorry to hear that. Could you please provide me with your booking reference number?"
Customer:
"Yes, it's HTL789456. The booking is under the name Sarah Johnson."
Hotel Receptionist:
"I found your reservation for March 15th to 18th. May I ask the reason for cancellation?"
Customer:
"Unfortunately, I have a family emergency and can't travel. Is there a cancellation fee?"
Hotel Receptionist:
"I understand completely. Since you're canceling more than 48 hours in advance, there's no fee. You'll receive a full refund."
Customer:
"That's a relief! How long will it take for the refund to appear in my account?"
Hotel Receptionist:
"The refund will be processed within 3-5 business days. You'll receive a confirmation email shortly. Is there anything else I can help you with?"
Vocabulaire clé
Cancel reservationAnnuler une réservation
Booking referenceRéférence de réservation
Family emergencyUrgence familiale
Cancellation feeFrais d'annulation
In advanceÀ l'avance
Full refundRemboursement complet
Business daysJours ouvrables
Confirmation emailEmail de confirmation
Points culturels
Politiques : Lisez toujours les conditions d'annulation avant de réserver.
Délais : Plus vous annulez tôt, moins il y a de frais généralement.
Assurance : L'assurance voyage peut couvrir les annulations d'urgence.